Thank you for shopping with Bake Cargo. Please read our fulfillment, refund, and cancellation policies carefully before placing an order.

Orders placed on bakecargo.com are processed within 1-2 business days (excluding weekends and holidays). Once processed, you will receive a confirmation email with your tracking information.

We currently only ship to Canada using Canada Post. Shipping times vary by destination but typically range from 2-3 business days.

If we are experiencing a high volume of orders, shipments may be delayed. We will contact you via email or phone if your order is affected.

Refunds & Returns

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a refund within 7 days of delivery.

To be eligible for a refund:

  • The item must be unused, unopened, and in its original packaging
  • You must provide proof of purchase (order number and email)
  • Refund requests must be submitted within 7 days of receiving your order

Please contact us at info@bakecargo.com with your order details and reason for the refund. Once approved, we will issue a refund to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or damaged item).

We do not offer refunds for:

  • Items returned in used or opened condition
  • Requests made after 7 days of delivery
  • Sale or clearance items marked final sale

If your item arrived damaged or incorrect, please include a photo in your email so we can resolve the issue promptly.

Cancellations

Orders can be cancelled within 2 hours of purchase if they have not yet been processed or shipped. Please contact us immediately at info@bakecargo.com with your order number and cancellation request.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For any questions about your order or this policy, reach out to us at:

Email: info@bakecargo.com